Terms & Conditions

By placing an order with us, you automatically agree to the following terms and conditions:

Prices

All prices are in Australian currency.

How to Order

• Secure online order at www.naturesgold.com.au
• Phone 1300 309 128
• Fax +612 9874 7072
• Email orders@naturesgold.com.au
• Mail to Honeybiz Australia Pty Ltd, 39 Alexandria Avenue, Eastwood NSW 2122 Australia

Postage & Handling

An additional cost of $5.95 applies to all Australian orders to cover postage and handling. Delivery method is by Australia Post with an extra charge if Express Delivery is required.
The additional cost for overseas customers is dependent on location and postal method.

International Customers

Orders may be subject to import duties, taxes (such as VAT) and customs processing fees in your country.  If you are unsure if your order will be subject to such fees, you should contact your local customs or postal authority.  Any such fees are solely the responsibility of the parcel recipient and you are responsible for paying these fees.

Payment Methods

For online orders using our secure shopping cart, we accept payment by Visa and Mastercard. We also accept bank cheques and personal cheques with mail orders. With personal cheques, goods will be despatched on clearance of cheque. Alternatively, payment can be made by direct deposit into our bank account.

Quality Assurance

Natures Gold Therapeutic Skin Cream is listed in the Australian Register of Therapeutic Goods with AUST L number 152408.

Security

Our website utilises the services of SecurePay to process all online transactions. SecurePay's Payment Servers take advantage of Firewall protection and IP restriction, limiting server access only to trusted parties. Transaction data, including customer's credit card details, sent between SecurePay clients and the SecurePay Payment System is encrypted using 128-bit encryption, which is considered realisticlly unbreakable.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking the "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computer/servers in which we store personally identifiable information are kept in a secure environment.

Return Policy

We offer an Unconditional Money Back Guarantee with all our products which states: "If you are not completely satisfied with the product, just return to us within 60 days from purchase date and we will refund the purchase price in full less postage and handling."

Privacy Policy

Honeybiz is committed to protecting your privacy. Where you choose to send us a completed electronic form that includes your personal information, the information will only be used for the purposes for which you have provided it. We will not disclose it without your consent, except where authorised or required by law.

Disclaimer

The information contained in this website is not intended to be a substitute for professional medical advice and should not be used for diagnosis or treatment of any health problem. It is provided for information purposes only.